EUROPEAN UNION

All duties and taxes for EU countries are pre-paid.

For orders exceeding 20kg in weight, a charge of up to €49.99 applies, and items may be dispatched in separate or multiple parcels to help reduce costs.

Please note that furniture items are not available for delivery in the EU.

UNITED KINGDOM

Standard Delivery - 2 - 3 days* 

For orders over £50 - FREE

For orders under £50 - £3.95

Free Standard Delivery for orders £50 and over.
*Excludes furniture items such as Dining Tables and chairs

Upgraded Delivery - £9.95 - Next working Day*

*Orders must placed before 2PM Monday - Friday
*For non-personalised or Large items such as furniture

Saturday Delivery - £12.95 - Delivered on the next Saturday*

*Orders must placed before 2PM Monday - Friday
*For non-personalised or Large items such as furniture

Next Weekday Pre 1PM - £14.95

Need it in a hurry? Our pre 1PM service will get your order to you before 1PM the next working day.

The courier will be selected depending on the size of your parcel/order and location
Free delivery is not available outside the mainland UK.

Dibor 1 Year Unlimited Delivery - £14.99
Subscribe to our 1 year delivery plan for just £14.99, all deliveries will be sent via Express delivery service, including Royal Mail Tracked 24 and DPD Express. 

*Fair use policy applies; Unlimited delivery is only available to use on up to 5 different address. If we suspect the delivery is being used unfairly we have the right to terminate the unlimited delivery service.

Furniture Items

For large and heavy items these are sent via a 2 man service and are excluded from free delivery and upgraded delivery options.

The delivery costs will vary depending on the size of the furniture ordered. 

2 Man Delivery Prices - small furniture: £30

2 Man Delivery Prices - large furniture: £130

Once your order has been dispatched with us BJS Delivery service will contact you directly to arrange a shipping date.

*If you fail to arrange your delivery with BJS a failed delivery fee is applicable for 2man deliveries, this cost will be between £80-£120 depending on the size of the items purchased.

To avoid failed deliveries please provide a current phone number where you can be reached.

Please note we currently only deliver to UK Mainland for items that are not defined as furniture.

We want you to be confident to purchase with us so if you are not completely satisfied with your order you can return any item for a full refund within up to 28 days of receiving the order. We are happy to offer a refund should you not be 100% satisfied for any reason.

Simply follow the instructions below to return an item:

• You can return all or part of your order to us for a refund within 28 days of receiving your order.
• If you have received a damaged or incorrect item you will receive a free returns service and we will replace the item as quickly as possible.
• Unfortunately we are unable to accept returns for products which have been personalised.
• In the unfortunate event that there is a problem with your order please call 08004080660 or email customerservices@dibor.co.uk with a picture of the damage and the order number and we will provide further assistance.

Dibor Returns Department Address:

Unit 16
Goldthorpe Industrial Estate
Commercial Road
Rotherham
S63 9BL