Dibor FAQs - Your Questions, Answered
We understand that the details matter - from delivery times to choosing the right piece for your home or a meaningful gift. This page brings together everything you may need to know about shopping with Dibor, from ordering and delivery to personalisation and care.
If you need further assistance, our team will be delighted to help.
Loyalty Program - Dibor La Famille
> What is Dibor La Famille?
Dibor La Famille is our loyalty programme designed to reward you for shopping with us and engaging with our brand.
> How do I earn points?
You can earn points through:
- Purchases (ÂŁ1 = 1 point)
- Creating an account
- Leaving reviews
- Social engagement
Points accumulate automatically in your account.
> How do I redeem points?
Points can be redeemed at checkout for discounts, including:
- ÂŁ5 off (100 points)
- ÂŁ10 off (200 points)
- Up to ÂŁ20 off
> What are VIP tiers?
Our loyalty programme includes:
- Silver (entry level)
- Gold (after ÂŁ100 spend)
- Platinum (after ÂŁ250 spend)
Higher tiers unlock:
- Increased earning rates
- Early access to product launches
- Exclusive member sales
- Free delivery (Platinum)
> Do you offer referrals?
Yes - refer a friend and:
- They receive ÂŁ20 off their first order
- You receive ÂŁ20 off when they purchase
Contact Us
If you have a query that is not covered in our FAQs, we are more than happy to assist you - please feel free to contact us and we will do our best to help you.