Dibor FAQs - Your Questions, Answered
We understand that the details matter - from delivery times to choosing the right piece for your home or a meaningful gift. This page brings together everything you may need to know about shopping with Dibor, from ordering and delivery to personalisation and care.
If you need further assistance, our team will be delighted to help.
Products & Collections
Our collections include:
- Homeware
- Garden décor
- Kitchen & dining
- Lighting
- Furniture
- Gifting
Each range is designed to complement a well-kept, thoughtfully styled home.
Dibor products are inspired by:
- French country style
- Vintage and rustic design
- Natural materials and textures
The focus is on timeless appeal rather than trends.
Yes - our products are chosen not only for their appearance, but also for their practicality and durability. Many items are designed to be used daily while maintaining their aesthetic quality over time.
Yes - selected items can be personalised, making them ideal for gifting. Please note these items are non-returnable unless faulty.
We regularly introduce new collections and seasonal edits.
We aim to restock many of our most popular items, particularly core collections and bestsellers. However, restock timing can vary depending on demand, production schedules, and supplier availability.
Some items - especially seasonal pieces or limited collections - may only be available for a short period and may not return once sold out.
If an item you love is currently unavailable, we recommend:
- Checking back regularly, particularly around seasonal launches
- Browsing similar styles within the same collection
- Contacting our customer service team for the most up-to-date availability information
👉 https://dibor.co.uk/pages/contact
Where possible, we are always working to bring back much-loved designs while continuing to introduce new pieces that reflect the same timeless style and quality.
We offer a wide range of secure and convenient payment options through our checkout, including all standard Shopify-supported methods.
These typically include:
- Major debit and credit cards (Visa, Mastercard, American Express)
- Digital wallets such as Apple Pay and Google Pay
- Shop Pay for a faster, streamlined checkout experience
All payments are processed securely, ensuring your personal and financial information is protected at every stage.
If you experience any issues during checkout or have a specific payment query, our customer service team will be happy to assist:
Contact Us
If you have a query that is not covered in our FAQs, we are more than happy to assist you - please feel free to contact us and we will do our best to help you.