Buying answers
What kind of gifts are in here?
A mix from across the shop, chosen because they wrap well. Personalised welly boot planters and velvet stockings with a name stitched on, hand woven wicker hampers to fill, a cast iron boot scraper for a gardener, brass and silver tealight holders, champagne saucers and a velvet ribbon to finish the parcel. Prices start at £4.50 and most pieces are under £55.
Which gifts can I personalise?
The welly boot planters take a name on the plaque on the front, and the Knightsbridge velvet, Red Nordic and Velvet Boot stockings are embroidered by our own team at our UK office. Look for "Personalised" in the product name. Please check the spelling before you order, as personalised pieces cannot be returned unless they are faulty or we have made a mistake.
How many letters can I have?
Stockings take one name of up to 15 characters. The welly planter markers take two short lines, and the name box on each product page shows the exact limit for that design.
Do you have ideas by person?
Yes. We have gathered gifts for her, for him, for mum, for dad and for gardeners into their own pages, so you can shop by who you are buying for.
Do the hampers come filled?
Our wicker hampers are hand woven baskets for you to fill. They are made to keep children's presents from Santa together under the tree, and to come out again every year. The large hamper is 34 cm tall and 52 cm wide, the small one 26 cm by 36 cm.
When will it arrive, and can I return it?
Standard delivery is £5.95 and free on orders over £100. Order by Sunday 20 December for standard delivery before Christmas. Next working day delivery is available on non-personalised items ordered before 2pm up to Wednesday 23 December. Personalised pieces can take up to 4 to 5 working days, so order those by Wednesday 16 December. Standard items can be returned within 28 days. Personalised items cannot be returned unless they are faulty or we have made a mistake.
