Dibor FAQs - Your Questions, Answered
We understand that the details matter - from delivery times to choosing the right piece for your home or a meaningful gift. This page brings together everything you may need to know about shopping with Dibor, from ordering and delivery to personalisation and care.
If you need further assistance, our team will be delighted to help.
Dibor Loyalty Points
> How do I earn points?
You earn 1 point for every £1 you spend with us, and 75 bonus points once you have placed your first order.
Points are worked out from what you have actually spent, so if you return something your points adjust to match. There is nothing to claim and nothing to activate.
> How do I spend my points?
100 points takes £5 off your order. Points are used in £5 steps, up to a maximum of £20 off any single order.
- 100 points = £5 off
- 200 points = £10 off
- 300 points = £15 off
- 400 points or more = £20 off
Your points come off automatically at the checkout. You do not need a code.
> Do I need to be signed in?
Yes. Your points are attached to your Dibor account, so you need to be signed in for us to apply them.
If you check out as a guest we have no way of knowing whose points to use, and the discount will not appear.
> Is there a minimum order?
Yes, points can be spent on orders of £30 or more.
> Can I use points and a discount code together?
No. Only one discount applies per order, so your points cannot be combined with a promotional code or a sale offer.
Your points are not used up in that case, they simply stay on your account for next time.
> Do my points expire?
No. Your points stay on your account for as long as you have one.
Contact Us
If you have a query that is not covered in our FAQs, we are more than happy to assist you - please feel free to contact us and we will do our best to help you.