Dibor FAQs - Your Questions, Answered

We understand that the details matter - from delivery times to choosing the right piece for your home or a meaningful gift. This page brings together everything you may need to know about shopping with Dibor, from ordering and delivery to personalisation and care.

If you need further assistance, our team will be delighted to help.

Personalised Gifts & Products

Our personalised collection brings together a carefully curated range of home, garden, and gifting pieces designed to be both practical and meaningful.

This includes:

  • Our much-loved personalised welly boot planters
  • Garden accessories such as bird feeders and tool sets
  • Keepsake items including wooden photo boxes and storage pieces
  • Elegant gifting items such as leather watch cases and decorative home accessories

Each piece is selected not only for its appearance, but for how naturally it fits into everyday life - ensuring it is used, displayed, and appreciated for years to come, rather than simply stored away.

All personalisation is completed by our skilled team, using carefully applied engraving or hand-finished detailing depending on the product.

Every item is personalised with attention to detail to ensure:

  • A clean, refined finish
  • Consistency with the product’s design
  • A result that feels considered and lasting

This approach ensures your item feels like a thoughtful, high-quality gift rather than a novelty.

Yes - our personalisation service is completely free of charge on all qualifying items.

There are no hidden fees for adding names, dates, or short messages, making it an ideal way to create a more meaningful gift without additional cost.

Personalised items require additional preparation time.

  • Please allow 4–5 working days for delivery

This ensures each item is carefully prepared, checked, and packaged before dispatch.

👉 https://dibor.co.uk/pages/shipping-information

In most cases, personalised items are not eligible for next-day dispatch, as time is required to complete the customisation.

If you need an item for a specific date, we recommend ordering as early as possible.

Yes - character limits apply depending on the product and available space.

For example:

  • Short names or initials may be required on smaller items
  • Longer messages may be possible on larger pieces

👉 Please refer to the individual product page for exact guidance on:

  • Character limits
  • Formatting (e.g. uppercase/lowercase)
  • Line breaks

Currently, not all products offer a live preview. However, any personalisation entered will be carefully reviewed and applied by our team in line with the product’s design.

We recommend double-checking spelling and formatting before placing your order.

Because personalised items are made specifically for you:

  • Changes or cancellations may not be possible once production has started

If you need to amend your order, please contact us as soon as possible:

👉 https://dibor.co.uk/pages/contact

Personalised items are non-returnable, unless:

  • The item is faulty
  • The personalisation has been applied incorrectly

This is because each item is custom-made to your specification.

Choosing a personalised gift is about more than adding a name - it’s about giving something that feels:

  • Thoughtful
  • Considered
  • Designed to last

At Dibor, our personalised collection combines practical, well-made pieces with meaningful customisation, creating gifts that become part of everyday life and are appreciated long beyond the occasion.





Contact Us

If you have a query that is not covered in our FAQs, we are more than happy to assist you - please feel free to contact us and we will do our best to help you.